Question 1

What is Faasos?

Accepted Answer

Faasos is India's largest wraps and rolls brand, with 500+ locations across the country. The menu spans Wraps, Burger Wraps, Pizza Wraps, Shawarma, Rice Bowls and sides. Orders are placed and fulfilled on faasos.com.

Question 2

When did Faasos start?

Accepted Answer

Faasos started in 2004. 22 years of wraps, cravings and sorted meals. It is now part of Rebel Foods, one of India's largest cloud kitchen companies.

Question 3

How many locations does Faasos have?

Accepted Answer

500+ locations across India - Mumbai, Delhi NCR, Bangalore, Pune, Hyderabad and more.

Question 4

Is Faasos a delivery-only brand?

Accepted Answer

Primarily yes. Orders are placed on faasos.com and delivered to your door. Pickup is available at select locations.

Question 5

What is Rebel Foods?

Accepted Answer

Faasos' parent company - one of India's largest cloud kitchen companies. Faasos is its flagship brand.

Question 6

How do I order from Faasos?

Accepted Answer

Enter your pin code on faasos.com. The menu for your area loads automatically. Add items, pay, track - all on site.

Question 7

Does Faasos deliver to my area?

Accepted Answer

Enter your pin code on faasos.com to check. Faasos delivers across 500+ locations in India.

Question 8

How long does delivery take?

Accepted Answer

Depends on your location. Estimated time is shown at checkout.

Question 9

Can I pick up my order?

Accepted Answer

Yes. Select your nearest location on faasos.com and choose pickup at checkout.

Question 10

Can I schedule a delivery?

Accepted Answer

[ To be confirmed by tech team before launch ]

Question 11

Is there a minimum order value?

Accepted Answer

[ To be confirmed by tech team before launch ]

Question 12

What payment methods does Faasos accept?

Accepted Answer

UPI, credit/debit cards, net banking and wallets. All payments processed securely on faasos.com.

Question 13

Can I order for a group?

Accepted Answer

Yes. No limit on order size. Add items for everyone and checkout in one go.

Question 14

What does Faasos sell?

Accepted Answer

Wraps, Burger Wraps, Pizza Wraps, Shawarma, Rice Bowls, sides and combos. Veg and non-veg across all categories.

Question 15

Does Faasos have veg options?

Accepted Answer

Yes. Every category has veg options - Paneer Wraps, Veg Shawarma, Paneer Burger Wrap, Paneer Pizza Wrap, Paneer Rice Bowl and more.

Question 16

What is Teekha Chaska Masala?

Accepted Answer

Faasos' proprietary seasoning - chatpata, slightly smoky, designed as a flavour finisher. Available on Teekha Chaska Fries and as a side add-on.

Question 17

Does Faasos have combos?

Accepted Answer

Yes. Combo options with sides and drinks are available at checkout.

Question 18

Does the menu vary by city?

Accepted Answer

Some items vary by location. Enter your pin code on faasos.com to see the exact menu for your area.

Question 19

Are ingredients freshly prepared?

Accepted Answer

Yes. All items are prepared fresh in Faasos cloud kitchens.

Question 20

How do I track my order?

Accepted Answer

Live tracking is available on faasos.com once your order is confirmed.

Question 21

What if my order is late?

Accepted Answer

Contact support via the Help section on faasos.com or write to care@faasos.com.

Question 22

What if an item is missing?

Accepted Answer

Reach out via the Help section on faasos.com. We'll sort it.

Question 23

Can I cancel my order?

Accepted Answer

Cancellation is possible before the order is confirmed in the kitchen. Check the Help section for current policy.

Question 24

Does Faasos deliver on weekends and holidays?

Accepted Answer

Yes. Seven days a week. Hours may vary by location.

Question 25

Do I need an account to order?

Accepted Answer

No. You can order as a guest. An account lets you save addresses, view order history, and reorder faster.

Question 26

How do I create an account?

Accepted Answer

Sign up on faasos.com with your phone number or email.

Question 27

How do refunds work?

Accepted Answer

Processed within 5-7 business days to your original payment method. Initiate via the Help section on faasos.com.

Question 28

Does Faasos have a loyalty programme?

Accepted Answer

[ To be updated before launch ]

Question 29

How do I contact Faasos support?

Accepted Answer

Via the Help section on faasos.com or write to care@faasos.com.

Question 30

How do I get press information?

Accepted Answer

Write to press@faasos.com.

Everything you wanted to ask.