Legal

Refund Policy

If something's not right with your order, we'll make it right. Here's how refunds work at Faasos.

Last updated: June 2026

When we'll refund

Missing items, wrong items, undelivered orders, or quality issues - raise it via the Help section of your order on EatSure within 24 hours and we'll review it.

How refunds are processed

Approved refunds are issued to your original payment method within 5-7 business days.

For UPI and wallet payments, refunds typically arrive within 24-48 hours.

Need help?

Our customer experience team is on call. Write to care@faasos.com with your order ID and a short description - we'll take it from there.

Questions about this policy? Write to care@faasos.com.